Mueen at the Board of Grievances: A Practical Guide to Logging In via Nafath, Filing Administrative Lawsuits, Attending Hearings, and Objecting

Before filing on Mueen

Check that your grievance and claim are in time with the grievance and cancellation-claim calculator, and once judgment is issued, find the last day to challenge it with the judgment challenge deadline calculator.

What is the Mueen platform at the Board of Grievances?

The Mueen platform is the electronic portal of the Board of Grievances courts, namely the administrative courts, the administrative courts of appeal and the High Administrative Court. It brings together in one place what previously required visiting the court: registering a suit, exchanging memoranda, viewing dates and judgments, and submitting judicial requests and objections.

The Board began allowing administrative suits to be filed electronically in October 2017, and services then expanded gradually: video court hearings were added in June 2020, the judicial requests service in June 2021, objections before the High Administrative Court in June 2022, and digital judicial notifications in June 2023. The platform is often searched for as “Mueen Board of Grievances” and “Board of Grievances Mueen,” both of which refer to the same platform.

The platform is dedicated to disputes within the jurisdiction of the Board of Grievances, chief among them administrative disputes with government bodies. Labor, commercial and civil claims between individuals and companies are filed before the Ministry of Justice courts through Najiz. To understand the limits of this jurisdiction, read the guide to the Administrative Court and its jurisdiction.

How do you log in to Mueen through Nafath?

Mueen is accessed with a Nafath account, the same account used on most government platforms. After logging in, the list of judicial services appears, including “My Requests,” “My Cases” and the detailed case inquiry. The usual login steps are:

• Accessing the Mueen platform from the Board of Grievances e-portal or from the Board’s mobile app.
• Choosing to log in through Nafath.
• Entering the national ID or iqama number, then confirming the login from the Nafath app or with the verification code sent to the registered mobile number.
• Selecting judicial services, then the required service.

The user’s mobile number registered in Absher must be correct, because the verification code and notifications are sent to it. Entities do not log in under their own name directly; rather, the legal representative or agent logs in with his personal account and then acts on behalf of the entity he represents according to his capacity.

What services are available on the Mueen platform?

Mueen offers services covering nearly all stages of a suit, and the Board announces new services from time to time. The main ones include:

• Filing a suit: registering an administrative suit and attaching its documents electronically.
• My Cases and My Requests: following up on cases and requests, showing the suit number and the associated request number.
• Dates and hearings: viewing hearing dates and attending video hearings.
• Memoranda: submitting defense memoranda and replies and viewing the other party’s memoranda.
• Judicial requests: such as a joinder request, a request for reconsideration, a request to resume the suit, a request to correct a clerical error, a request to interpret the judgment, a request to recuse the judge, and urgent requests.
• Judgments and objections: viewing judgments, submitting an objection by appeal request, and objecting before the High Administrative Court.
• Notifications: receiving judicial notifications digitally.

The names and order of services within the platform may change with updates, but the logic is the same: every procedure is submitted through an electronic form and then followed up from “My Requests” until it is accepted or completion is requested.

How do you file an administrative suit through Mueen, step by step?

An administrative suit is filed through Mueen by completing the suit registration form and attaching the documents, then following up on the request until it is registered and referred to the competent circuit. Before you begin, make sure the dispute is genuinely administrative and that you have submitted a grievance to the entity if the suit is of a type that requires one. Then follow these steps:

• Logging in to Mueen through Nafath and selecting the suit filing service.
• Specifying the filer’s capacity: principal, agent, or representative of an entity.
• Entering the defendant’s details, namely the administrative body that issued the decision, the contracting body, or the body responsible for the act in dispute.
• Selecting the type of suit, such as annulment of an administrative decision, compensation, administrative contracts, or employment rights.
• Writing the facts and claims clearly, and specifying the amount in compensation and entitlement suits.
• Attaching the documents, then reviewing and submitting the request, and saving the request number.

Documents typically needed include: a copy of the contested decision or proof of knowledge of it, proof of submitting the grievance, its date and its outcome, the contract, handover records and correspondence in administrative contract disputes, and the power of attorney if filed by an agent. If the agent is a lawyer, make sure the electronic power of attorney includes pleading before the Board of Grievances.

Is a grievance required before filing a suit through Mueen?

Yes, as a general rule in suits for annulment of administrative decisions: Article 8 of the Law of Procedure before the Board of Grievances, issued by Royal Decree No. (M/3) dated 22/1/1435H, regulates grievances to the administrative body, their deadlines and the deadlines for filing a suit afterwards, and requires the body to decide on the grievance within sixty days of the date of its submission. This means the Mueen platform is not always the starting point; the process may begin with a grievance submitted to the body itself.

Deadlines vary by type of suit; employment rights suits have special rules, and where there is no specific provision, a general limitation period applies. Miscalculating these deadlines is among the most common reasons administrative suits are dismissed as inadmissible, and it is an error the platform neither corrects nor flags, because it receives the request and the court then examines the admissibility conditions. Therefore, keep proof of the date you learned of the decision, the date of your grievance, and the body’s response or silence.

How do you attend a video hearing on Mueen?

Electronic court hearings in the Board of Grievances courts are held remotely through the Mueen platform and the Board’s app. This is a free service launched by the Board on 4 June 2020 and available in all its courts. The parties receive a notice of the hearing date, and each party then joins at the scheduled time. For a smooth attendance:

• Log in to the platform well before the scheduled time, and make sure your camera, microphone and internet connection are working.
• Choose a quiet place with suitable lighting, and keep your ID at hand for verification.
• Prepare the documents you may be asked about; preferably, they should be uploaded to the platform before the hearing rather than presented for the first time during it.
• Observe courtroom etiquette as if you were in the courtroom, as a video hearing is a full judicial hearing.

In many cases, pleadings are also conducted through the exchange of memoranda on the platform, so the video hearing serves to clarify specific points or to pronounce the judgment. To learn about remote litigation in general, at the Board of Grievances and the Ministry of Justice courts, read the guide to remote litigation in Saudi Arabia.

How do you follow up on your case and submit memoranda through Mueen?

A case is followed up on Mueen through the “My Cases” and “My Requests” services, which show the suit number with the associated request number, the status of each request, hearing dates, and judgments once issued. Automatic notifications are sent when a request is accepted or when documents need to be completed.

Memoranda are submitted through the dedicated service within the case. The practical rule is that a memorandum should be well organized: a summary of the facts, then a point-by-point reply to the body’s memorandum, then the claims, then a list of new attachments. Watch the deadline the circuit sets for submitting the reply, as missing it may result in the suit being decided as it stands.

Useful services at this stage include judicial requests, such as a joinder request if it appears that another body is a necessary party to the dispute, a request to resume the suit if it has been struck off, and an urgent request where there is harm that would be difficult to remedy. All are submitted through the platform using specific forms.

How do you object to an Administrative Court judgment through Mueen?

A judgment is objected to through Mueen within thirty days of the date of receiving a copy of the judgment, pursuant to Article 33 of the Law of Procedure before the Board of Grievances. An objection to an Administrative Court judgment is submitted by an appeal request before the Administrative Court of Appeal, and in the cases specified by law, the Court of Appeal’s judgment may then be objected to before the High Administrative Court.

In June 2022 the Board launched the service for objecting before the High Administrative Court through Mueen. The steps are: logging in to the platform, selecting judicial services, then the service for objecting before the High Administrative Court, completing the statement and attaching the documents, then following up on the request from “My Requests.” The High Administrative Court has ruled that a copy of the judgment obtained from the Mueen platform serves in place of the delivered copy when attached to the objection.

The period is not always calculated from the date the judgment is pronounced, but from the date of receiving a copy of it, so watch the platform’s notifications and do not delay reviewing the judgment. The objection memorandum should preferably be built on the grounds of the judgment itself, not on a retelling of the suit.

What are the common problems on the Mueen platform and how are they resolved?

Most Mueen problems are not purely technical; they stem from missing data, documents or capacity. The most frequent include:

• Unable to log in: usually because the verification code was not received or the registered mobile number differs; check the Nafath app and Absher details before trying again.
• Request returned for completion: a note is sent explaining what is missing, such as proof of the grievance or a copy of the decision; address the specific note and then resubmit.
• Capacity problem: a power of attorney that does not cover pleading before the Board of Grievances, or an entity representative without proof of capacity.
• Choosing an unsuitable classification: such as registering a compensation suit as an annulment suit, which may delay registration.
• Attached files: unclear documents or documents without understandable names, making it difficult for the circuit to refer to them.
• A dispute outside the Board’s jurisdiction: such as a private-sector labor dispute or a commercial dispute between two companies, which belongs before the Ministry of Justice courts.

For technical inquiries, the Board provides contact channels announced on its e-portal. If the case concerns a significant decision or a major government contract, a consultation can be requested under the administrative cases service to review deadlines and documents before filing.

Frequently asked questions

What is the difference between Mueen and Najiz?

Mueen is the Board of Grievances platform, through which administrative suits are filed in which a government body is a party in its administrative capacity. Najiz is the Ministry of Justice platform, through which claims are filed before the general, commercial, labor and personal status courts. Both platforms are accessed through Nafath.

Is attending hearings through Mueen free of charge?

Yes, the Board of Grievances states that the electronic court hearings service is free of charge and allows hearings to be attended remotely in all Board courts through the Mueen platform and the Board’s app.

Can an administrative suit be filed through Mueen without a lawyer?

Yes, the platform allows the principal to file the suit himself after logging in through Nafath, and also allows an agent or the entity’s legal representative to do so. Engaging a lawyer is an option that depends on the complexity and value of the dispute and the need to manage deadlines and legal grounds precisely.

What is the deadline for objecting to an Administrative Court judgment?

Thirty days from the date of receiving a copy of the judgment, according to Article 33 of the Law of Procedure before the Board of Grievances. The objection is submitted electronically through the Mueen platform.

How do I find my case number on Mueen?

Through the “My Cases” and “My Requests” services after logging in to the platform, which show the suit number with the associated request number; through them you can view the case status and dates without visiting the court.

Why was my suit request on Mueen returned?

Usually because of a missing document or detail, such as the absence of a copy of the decision or proof of the grievance, or a problem with the filer’s capacity or power of attorney. The return comes with a note explaining the reason; address the specific requirement and then resubmit.